As docents, we’ve all had them. Sometimes we get advance warning. Most of the time we don’t. But we have all known those occasions when we find ourselves in the middle of a tour, and we realize that things are out of control. How it happens will vary. It may …
Remember those times in the galleries when your temperature rises in response to a tour participant? How annoying; they just don’t get it. They can’t see your point. Their behavior seems off track, picky, flaky, rigid, out of touch, or unresponsive. How irritating. Perhaps what you have experienced is simply …