Laura Silver

The question mark evolved from the first and last letters of the Latin word quaestio. Sometime in the Middle Ages, the “q” was placed above the “o” to form the now familiar symbol of inquiry. lo, the Latin equivalent of “wow,” lent its stacked letters to create the exclamation mark. …

People remember a mere 7% of what they hear. Huh? Yes, you read correctly. A mere seven percent of the substance of what you say will be retained by an audience. What then is remembered? In The Magic of Rapport: How You Can Gain Persona/ Power in Any Situation, Jerry …