Museum security staff question

 
From: "Rizzo, Adam amrizzo@upenn.edu [talk at museum-ed.org]" <talk@museum-ed.org>
Date: September 11th 2026

I’m interested in learning more about how different museums approach hiring and training security officers, especially at university museums. My museum currently contracts with an outside security company, but I’ve seen other models where museums have transitioned to gallery attendants/ambassadors, who focus both on protecting the collection and engaging with visitors. I’m also looking for examples of successful approaches for making visitors feel less policed by security in gallery spaces, even if it’s just as simple as transitioning to less formal uniforms or instituting training sessions. If you have any examples from your institutions, I’d be grateful to hear your perspectives. Please feel free to contact me directly at amrizzo@upenn.edu. Many thanks!

All best,

Adam

 

Adam Rizzo (he, him, his)

School Visit Manager

Pen?n Museum

T: 215.573.9107

www.penn.museum | @pennmuseum

 

The Penn Museum respectfully acknowledges that it is situated on Lenapehoking, the ancestral and spiritual homeland of the Unami Lenape.

 




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